Improve Customer Service
When a citizen has a concern, they can use FixMyCity to take a picture of the problem, select the type of problem and write a comment.
This helps your city departments know what needs to be fixed, where it is, and how serious the problem is.
With a smartphone and FixMyCity, reporting an issue is a 10 second process and provides a city with all the data it needs to handle the request quickly.
In conjunction with a traditional request hotline and email, FixMyCity allows a city to comprehensively meet their citizens’ non-emergency requests.
Requests submitted via FixMyCity are pushed directly to the correct city email inboxes. Each request contains a high resolution photo and accurate address.
At a glance, the severity of a request can be determined with the photo and user description and the location pinpointed on a map. This quality of information reduces follow up calls and wasted time searching for ambiguous requests.